Hello my name is Sheldon and I am a HP customer executive. Suppose you have to print some   of your important documents but you  can not do it  because you HP envy  printer is kept offline .It can be irritating. Unfortunately an offline printer can not receive and process any new job so it’s better to pause until you resolve the issue. It may be caused because of outdated errors, setting errors or connection issues. You can fix it by checking the cartridges and printer tray, remove pending jobs and get it online manually, run hp printer scan doctor, set printer as default, reinstall or update. You can take help from our hp envy excellent and smart team who have almost more than 10 years of experience.